Terms & Conditions

VALERIE JUNE PUBLICATIONS WEBSITE TERMS & CONDITIONS

  1. THESE TERMS  

1.1  What these terms cover. These are the terms and conditions on which we supply books to you.

1.2  Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide books to you, and what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

  • INFORMATION ABOUT US AND HOW TO CONTACT US  

2.1  Who we are. We are Valerie June Publications, a trading name of QAEC Ltd a company registered in England and Wales (number 10250823). Our registered office is at Unit 3 Tuffley Park, Lower Tuffley Lane, Gloucester GL2 5DE.

2.2  How to contact us. You can contact us by writing to us at enquiries@qaeclimited.co.uk

2.3  How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4  ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

  • YOUR ORDER 

3.1  How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 

3.2  If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the book. This might be because the book is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the book or because we are unable to meet a delivery deadline you have specified.

  • DELIVERING YOUR ORDER
  • Postage costs. We will send your order to you via Royal Mail. The costs of postage will be as displayed to you on our website.
  • When we will send the order. During the order process we will let you know when we will send the order to you.
  • We are not responsible for delays outside our control. If delivery is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any books you have paid for but not received.
  • When you become responsible for the goods. Your book will be your responsibility from the time Royal Mail deliver it to the address you gave us.
  • When you own the order. You own a book once we have received payment in full.
  • YOUR RIGHTS TO CANCEL   
  • 5.1 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online, such as books, you have a legal right to change your mind within 14 days and receive a refund. If you want to exercise this right, please return the book to us (QAEC Ltd, Kestrel Court, Waterwells Drive, Quedgeley, Gloucester GL2 2AT) stating your name, order number (if any) and date of purchase. If the book is in the same condition it was in when you received it, we will refund the sum you paid to buy the book by the method used for payment, as soon as possible.
  • When we will pay the costs of return. If the book was faulty or misdescribed, we will reimburse your reasonable costs of returning the book to us. 
  • When you don’t have the right to change your mind. You do not have a right to change your mind in respect of a digital product after you have started to download or stream it, such as an eBook.
  • Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
  • IF THERE IS A PROBLEM WITH YOUR ORDER
    • How to tell us about problems. If you have any questions or complaints about your order, please contact us. You can write to us at enquiries@qaeclimited.co.uk
    • Your obligation to return rejected items. If you wish to exercise your legal rights to reject an order you must post them back to us. We will pay the costs of postage or collection. Please email us at enquiries@qaeclimited.co.uk  for a return label.
  • OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

7.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

7.2  We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; the right to receive an order which is: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.

7.3  If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation.

7.4  We are not liable for business losses. We only supply books for domestic and private use. If you use books for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  • HOW WE MAY USE YOUR PERSONAL INFORMATION  

We will only use your personal information as set out in our privacy policy.

  • OTHER IMPORTANT TERMS  
  • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
  • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
  • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of an order in the English courts. If you live in Scotland you can bring legal proceedings in respect of the order in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the order in either the Northern Irish or the English courts.